Family Services Coordinator
Accepting Applications Until December 6th, 2019
Who We Are:
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.
The Family Services Coordinator will provide case management and direct service focused on helping participants maintain housing. Use a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. Build positive relationships by meeting regularly with a caseload of families/individuals in their homes or in the community.
Work Schedule: Mon-Fri: 8:00 am – 4pm, 1 to 2 evenings a week
We are currently hiring for 2 Family Services Coordinators. One will work out of Saint Paul and the other will work out of Minneapolis
Essential Duties and Responsibilities:
- Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs and housing retention barriers.
- Keep accurate, up to date documentation including but not limited to, goal plans, case notes, incident reports, funder data, support funds, receipts, etc.
- Support participants through the housing application process and provide transition services as they prepare to move-in and set up a home.
- Connect households to security deposits, furnishings, basic needs and emergency resources.
- Provide tenancy sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
- Visit participant’s apartments regularly to ensure that they are properly maintained.
- Assist with the housing recertification process.
- Utilize skills and community resources to provide crisis prevention and intervention.
- Support strategies to promote neighborhood, apartment building, and personal safety.
- Support participant health and wellness through connections to physical, mental health, and recovery resources.
- Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
- Help participants navigate transportation needs, including access to bus tokens, gas cards and driving residents to appointments in personal or PPL vehicle.
- Work with team and participants to plan and facilitate community building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
- Coordinate and lead workshops on topics such as housing, financial literacy, employment & technology, parenting, DBT skills, etc.
- Support the development of positive family relationships and parenting skills.
- Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc).
- Provide and/or facilitate translation and interpreting services.
- Communicate and coordinate services with all team members and other needed internal and external stakeholders.
- Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
Minimum Technology Qualifications:
Ability to use:
- Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.
- MS Word, Outlook, and Excel
- The Internet and electronic timecard system
- Computer Network (files, drives, and folders)
- Apricot or other database systems
- Self-starter with excellent verbal and written communication skills.
- Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
- Experience with case management or developing supportive housing service plans.
- Ability to provide crisis intervention and support.
- Strong group facilitation, mediation, interpersonal, organizational and outreach skills.
- Ability to efficiently coordinate, track and complete multiple tasks as well as adjust to changing priorities.
- Ability to work independently and as a team member.
- Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
- Must have a valid driver’s license, a good driving record, proof of insurance and a reliable vehicle.
- Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus.
- Ability to provide Somali interpretation a bonus.
- Ability to recognize and address mental health challenges, chemical dependency and other problematic behaviors.
Education and/or Experience:
- Prefer Bachelor’s Degree in Human Services, Social Work, or related field, but Associates Degree and experience with the target population may be considered as a substitute for some education.
- 3-4 years experience in providing services to individuals or families with behavioral health challenges and/or in a supportive housing environment.
Benefits: Benefits will include Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; “Summer Hours” shortened work hours on Fridays; 403(b) Retirement Plan with Employer Match.
Salary: $19.23 - $20.67/hour, DOQ
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.