Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.
Responsible for assisting with the day-to-day operations of properties including marketing, leasing, income certification and recertification, rent collection, housekeeping, grounds maintenance and curb appeal, non-maintenance contracting and site inspections.
Essential Duties and Responsibilities:
Marketing and Leasing:
Take marketing calls; show units; complete traffic reports; keep occupancy data current.
Complete income certification and recertification of residents in a timely, accurate manner; document income certification in manner designated by Compliance Manager.
Answer and route telephone calls and miscellaneous questions from tenants, other PPL employees, clients, and the public, and provide customer service.
Update records in various government subsidy programs
Assist with data entry of Compliance reports in Excel & Yardi spreadsheets
Assist with collecting and organizing compliance training materials
Interaction with tenants regarding compliance documentation
Responsible for generating some basic reports including the preparation of responses to agency file audit reports
Monitor delinquent rents and fees, support property manager in taking appropriate action to collect rents and fees, file Unlawful Detainers and represent properties in court if required.
Review, allocate, and code utility and vendor bills for designated services.
Provide support in budget process and information for designated line items
Property Conditions and Operations:
Maintain appearance of properties the best possible advantage within available resources, and coordinate with Property Manager and Maintenance Department regarding inspections, maintenance and apartment turns.
Coordinate inspections, access to units, and other property access.
Excellent communication skills, written and verbal.
Strong problem solving ability.
Current Driver’s License and reliable vehicle with insurance. No more than 3 moving violations three years.
Minimum Technology Qualifications:
Ability to use:
Spreadsheet and accounting software
Office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner.
MS Word and Outlook
The Internet and electronic timecard system
Computer Network (files, drives, and folders)
Education and/or Experience
Demonstrated competence in Property Management. Related post-secondary course work a plus.
1-2 year(s) experience in general customer service, property management, real estate, or other closely related field.
Or any combination of education and experience that provides equivalent knowledge, skills, and abilities to perform the job duties satisfactory.
Familiarity with low income housing funding mechanisms, including operating subsidy programs.
Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match.