Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary 

The Director of Compliance & Operations serves as an expert resource on affordable housing compliance rules and regulations and is responsible for the development and implementation of PPL’s compliance policies and procedures, structure, and management of the department. The Director of Compliance & Operations ensures the design and implementation of multiple compliance-related trainings, support, and monitoring activities to support further and ensure consistent, high-quality compliance with all regulatory and other lender, funder, and investor requirements across the PPL portfolio. 

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS  

 Leadership & Supervision 

• Hire, supervise, develop, mentor, and evaluate direct and indirect reports, providing guidance, support, mentorship, and strong technical support in problem solving, property compliance requirements and related Yardi set-up, and internal communications and relationship building. Monitor workflow and workload of team members, assigning special projects to appropriate staff that utilizes respective skills, while also providing for learning opportunities. 
• Participate as a member of the PPL Leadership Team and other relevant meetings, adding value to a strong and inclusive culture.  
• Work with Senior Director of Property Management, Senior Vice President of Housing Stability, and the entire Real Estate Development team to create and sustain a culture that inspires others and motivates teamwork to achieve goals: be a positive influence for change; be open to new ideas; encourage and support independent thinking.
• Annually prepare compliance budget and work plan/goals, including relevant metrics, ensuring alignment with strategic plan; (ii) implement the plan; and (iii) report on progress.  
• Actively participate in the development and negotiation of new contracts, policies, and procedures that include compliance components such as software/hardware purchases.  

 Relationship Management  

• Actively participate in local, state and national affordable housing networks; and professionally and effectively represent PPL in meetings. 
• Maintain a strong and positive working relationship with Resident Services and other PPL business area staff to ensure accurate and timely information dissemination; productive problem solving; and identification of new approaches to ease challenges of regulatory compliance for staff and residents.  
• Develop, maintain, and model for other compliance staff a strong network of relationships with regulatory staff of government, funder, lender and investor partners.  

Contract Management & Reporting  

• Obtain closing documents for all new construction and acquisition developments from Real Estate Development; coordinate review of same with Property Management and Resident Services staff to ensure mutual understanding of compliance requirements and complete an accurate file set-up. 
• Partner with Property Management to support new property lease-up and review of all first-year files.  
• Review application procedures, applications and other compliance forms to ensure compliance with all required federal, state, and local program regulations, equal opportunity, and affirmative action; reduce inefficiencies; and standardized forms and procedures.  

 Best Practices Compliance Performance  

• Serve as PPL’s in-house subject matter expert, providing internal compliance consultation to PPL site staff, management, and department, and cross-functional teams.  
• Stay abreast of all federal, state and local compliance-related regulations, including fair housing. Develop, document, and maintain a process to ensure continued alignment of compliance processes, systems and information.  
• Develop, revise, and maintain compliance best and leading practices through documented Policies and Procedures. 
• Ensure development, delivery, and assessment of robust compliance training and mentoring programs for new and current staff (on-boarding for new hires, staff for new developments, system changes, compliance Policy and Procedure training, regulation changes and individualized support) to improve staff skills, confidence, and performance.  
• Lead the creation of performance standards and metrics for Property Management leadership to assess compliance-related performance of Property Management staff.  
• Determine, communicate and monitor retention requirements for resident files. Inspections, Audits, Updates.  
• Property Inspections: Ensure appropriate staff are informed of, and receive proper instructions for, property inspections by investors, lenders, and funders or their respective monitoring agencies. Confirm follow-up.  
• File Audits: Confirm preparation and completion by Property Management staff for Low Income Housing Tax Credit (LIHTC), and all other external compliance file audits. Ensure adherence to audit policies and procedures.  
• Annual Updates: Accurately update income limits in a timely manner.  
• Utility Allowances: Ensure utility allowances are current. Subsequently, ensure maximum allowable rents are not exceeded.  
• Quality Control: Ensure the implementation of regular internal compliance audits on all PPL owned and fee-managed properties. Report results to Property Management collaborating on corrective action.  
• Partner with Data Base Administrator for implementation, integration, and maximization of Yardi software to drive efficiency for the department (including residential, payscan, rent café, e-learning, and other Yardi modules) 

 Real Estate Development  

• Review new or refinanced property documentation (i.e., closing books) to ensure accurate Yardi file set-up, lease-up, and initial certifications.  
• Collaborate with Asset Management and Property Management to provide budget guidance as necessary to support compliance needs, requirements (i.e., inclusion of compliance costs; compliance with maximum allowable rents, utility allowances, and other restrictions/requirements) and special programs.  
• Serve as the "in house" expert to Real Estate Development of the impact on any programs - and the resources required, both internally and externally - to implement and run the programs.  
• Review closing and other related documents; develop lease up building maps and review same with property management staff.  

 Miscellaneous  

• Supervise Compliance Manager and become active TRACS Coordinator; maintain status for support/regulatory purposes.  
• Maintain current housing certification for all programs within PPL’s portfolio. 

 Education and/or Experience 

• BA/BS degree in Housing, Real Estate, Business Management or related field (additional education may substitute for experience). 
• Tax Credit Compliance Specialist (TCCS) or Certified Occupancy Specialist (COS) designation preferred or successful completion of at least one within 1 year. 
• Minimum 2 years of experience as a compliance specialist, site manager, or assistant manager responsible for processing paperwork and regulation compliance for a property or properties with LIHTC and/or HUD Program, such as HOME or Project Based Section 8. 
• Minimum of 2 years supervisory/management experience. 

 Work Environment 

The work environment characteristics here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury. 

This position requires the capacity to problem solve and deal with a variety variables and occasional novel situations within scope of job description. Ability to prioritize multiple tasks and produce accurate timely work; and the ability to contribute to team effort and manage the stress of a fast-paced environment. 

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

Salary: $90,000 to $105,000. Yr., DOQ

PPL's work structure has evolved into a Hybrid Model where available, striking a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. Working with your supervisor to find the right balance for your team will evolve over time.

How to Apply:

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.