Senior Director of Property Management

Minneapolis, MN

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Job Summary

The Senior Director of Property Management provides strategic leadership and oversight for property management operations across PPL’s portfolio of approximately 1,600 affordable and supportive housing units. This role ensures operational excellence, regulatory compliance, financial performance, and a positive resident experience while aligning with PPL’s mission and strategic goals. The position collaborates closely with Finance, Asset Management, Resident Services, and Real Estate Development teams.

Essential Duties and Responsibilities

Property Oversight

  • Maintain continuous oversight of property conditions, including (among other factors) maintenance of building systems and structures, appearance, adherence to capital improvement plans, resident satisfaction and overall lease compliance, and curb appeal
  • Ensure standardized procedures for preparation, follow-up, and corrective action on all third-party and regulatory inspection
  • Monitor portfolio trends

Compliance Oversight 

  • Oversee compliance with LIHTC, HOME, PBV, MHOP, CDBG, HUD, and other regulatory programs across the portfolio 
  • Ensure timely and accurate completion of certification files, reporting, and quality assurance audits
  • Establish high standards of compliance training and monitoring for site and portfolio staff

Leadership, Talent Development & Department Management

  • Provide inclusive, forward-thinking leadership to the Property Management Department
  • Recruit, develop, and retain a diverse, high-performing workforce
  • Coach, mentor, and empower emerging leaders to grow into stronger manager
  • Support the implementation and evolution of department technology systems, including Yardi and related platform

Strategic Planning and Departmental Management

  • Responsible for managing departmental strategic and annual planning, goal, and work plan development
  • Report to PPL administration and Board as required or requested
  • Co-create and ensure that risk management policies and procedures are implemented, updated as necessary, and followed by departmental staff

Government, Partner, and Public Sector Communication

  • Serve as a primary liaison with state, county, and city agencies, including regulatory bodies, funders, inspectors, and elected/appointed officials
  • Strengthen collaborative relationships with government partners to support ongoing compliance, funding, and operational needs.

Resident Experience & Community Relations

  • Support the integration of resident-centered approaches, trauma-informed practices, and responsive customer service throughout PMD
  • Promote collaboration with Resident Services to support resident stability and community well- being

Supervisory Responsibilities

Direct supervision of:

  •  Director of Compliance & Operations
  • Facilities Director
  • Regional Property Managers
  • Third-party vendors and operational partners
  • Additional departmental leadership positions as assigned

Qualifications

Minimum Requirements:

  • Demonstrated proficiency in property management systems (Yardi strongly preferred), spreadsheet tools, and standard software
  • Strong financial analysis skills and understanding of property management financials
  • Comfort with public-facing work, including representing PPL in meetings with city, county
  • Deep knowledge of real estate operations, affordable housing regulations, compliance programs, and operating subsidy structures.

Education and/or Experience

  • BA/BS degree in Housing, Real Estate, Business Management or related field (additional education may substitute for experience)
  • 8 - 10 years’ experience in property management

Salary/Hours: Full Time/Exempt:  $115,000-$120,000/annually DOQ

Benefits:

  • Health & Dental Insurance
  • Employer-Paid Short & Long-Term Disability & Life Insurance
  • Paid Parental Leave
  • HSA or FSA Options
  • PTO & Paid Holidays
  • 403(b) Retirement Plan with Employer Match
  • Summer Half-Day Fridays (Memorial Day-Labor Day)
  • Meaningful work that impacts lives

Project for Pride in Living, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.