Services Coordinator- Affordable Housing (Somali speaker)

Minneapolis, MN

Accepting applications until filled. 

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

Job Summary

PPL is in search of a Services Coordinator to join its Resident Services- Affordable Housing team. This position provides case management and direct service with a focus on helping participants find and keep housing.

The ideal candidate will be proficient in Somali and English languages and have a working knowledge of conducting assessments, plan development and monitoring, referrals, coordination, and advocacy with necessary resources and benefits. The preferred candidate will use a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. The ideal Services Coordinator will be comfortable working as part of a team, building positive relationships with a caseload of families/individuals, regularly meeting virtually or in their homes or community during non-COVID times.

This job is an excellent opportunity for a BSW or MSW candidate looking to gain practice hours and free supervision toward their license requirements.  

Now is a great time to join our growing and passionate Resident Services team as we work to strengthen resident stability through supportive services.


 Job duties and responsibilities include:

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs, and housing retention barriers.
  • Keep accurate, up-to-date documentation, including but not limited to goal plans, case notes, incident reports, funder data, support funds, receipts, etc.
  • Connect households to security deposits, furnishings, basic needs, and emergency resources.
  • Provide tenancy sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants in maintaining or increasing income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
  • Work with the team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the broader community. Help residents build social support with family, peers, neighbors, etc.
  • Coordinate and lead workshops on topics such as housing, financial literacy, employment & technology, parenting, DBT skills, etc.
  • Support the development of positive family relationships and parenting skills. 
  • Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc.).
  • Provide and/or facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.
  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.

A detailed job description is available upon request or when selected for the next phase of the hiring process.


Supervisory Responsibilities:

This position does supervise others


Education and Experience:

  • AA Degree in Human Services, Social Work, or related field; experience with the target population may be considered a substitute for some education. Bachelors Degree preferred. 
  • 2-3 years of experience in providing services to individuals or families with behavioral health challenges and/or in a supportive housing environment. 
  • Proficiency in both English and Somali languages.
  • Must have a valid driver’s license, a good driving record, proof of insurance, and a reliable vehicle.
  • Self-starter with excellent verbal and written communication skills.
  • Ability to provide crisis intervention and support.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Ability to efficiently coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
  • Maturity to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Skilled in the use of computer and office equipment, including fax, telephone.
  • High proficiency in MS Word, Outlook Excel, Apricot, and other database systems.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus.
  • Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.


Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.


Salary: $19.23-$21.63/hr., DOQ

Flexibility for some remote work is available during COVID-19, but you may need to go on-site from time to time. Safety measures are in place at all PPL sites. 


Application Process:

Qualified candidates can apply online via this link Include a cover letter and resume. 

The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.


PPL is an EEO/AA employer. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.  
PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.