Case Coordinator

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I certify that the answers given herein are true and complete to the best of my knowledge.

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Accepting Applications Until 4/12/19

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

The Case Coordinator will be responsible for the day to day oversight and management of assisting enrolled Plus students to achieve success in reaching personal, educational and career goals.   The Case Coordinator will function as part of the school site.  The Case Coordinator will consult with the Plus Educational Team, Plus Manager, Plus Data Analyst, Hennepin County Workers (Probation and Court Staff, Child Welfare, Truancy Workers) and parents/caregivers to assure participant success in the program. This position will assist with problem solving student participation/attendance, behavioral issues and assist with coordination of other supportive mental/chemical health referrals services.

Launched in 2010, the Plus program helps young people who are county involved graduate high school or earn a GED, attend college or employment training, and plan for a career that has a family sustaining wage.  The Plus program is in twelve different schools and programs across Hennepin County.  Case Coordinators deliver the supports on a one to one basis, maintaining a caseload of 20 young people.  The program relies on multiple partners and stakeholders to provide customized supports for young people.   

Additional Responsibilities Include:

Ongoing Professional Development:

  • Attends ongoing staff development opportunities with Plus Case Coordinators.  Seeks out other learning opportunities to continue to refine practice.
  • Participates in school staff meetings and student conferences as needed.

Data Practices:

  • Supports, tracks and assists with problem solving issues associated with participants’ ability to connect with the SITE.  Works with the LEAP evaluators to collect appropriate data.
  • Collects and accurately interprets, utilizes and reports student data to inform ongoing support practices.  Prepares reports or shares data as appropriate to other staff at the school site.
  • Assures program participant privacy is maintained by being knowledgeable and following HIPAA/FERPA data privacy and security regulations.
  • Keeps necessary case notes documenting contact with program participant, family and collateral contacts.
  • Maintains appropriate paperwork for each enrolled Plus participant.

Collaboration:

  • Consults and collaborates effectively with parents/guardians, educational staff, administrators and other educational/community resources regarding students with identified concerns and issues.
  • Transports young people to school (if appropriate) and to appointments as needed.
  • Works closely with the school site Employment Specialist to coordinate academic progress, goal support, and career planning.
  • Attends weekly staff meetings and development opportunities as required by the contracting agency and school mandatory trainings.

Crisis Management:

  • Provides advice, guidance and support to students, parents/guardians in times of crisis that is trauma informed and culturally competent.
  • Assists and supports students who are experiencing emotional, behavioral, or health related issues and/or students who have difficulty attending school on a consistent basis.  Identifies referrals and ensures transition into appropriate services.
  • Introduces and refer students to resources that may assist them with personal and educational issues.
  • Develops relationships with external organizations that provide needed supports for Plus participants.    

Goal Setting & Coaching:

  • Works with students to develop goals around academic performance, behavioral and attendance and assists with appropriate interventions in conjunction with the other Plus team members.

·      Promotes positive social skills and appropriate pro-social behavior with referred students.

  • Participates in the integrated/multi disciplinary intake team to assist in the development of a complete Student Service Plan that includes goals.

College and Career Planning:

  • Collaborates with school staff to ensure each young person has a postsecondary and career goal.  Regularly checks in to ensure progress toward that goal.

Culturally Competent Practices:

  • Communicates and develops relationships that demonstrate deep understanding of the cultural heritage of each student and their family/caregivers.
  • Participates in recreational and educational after school activities that have meaning to students.
  • Travels to settings where services are provided, primarily family, home, and school and community resources.
  • Provides an appropriate professional role model for families and encourage/support parents/caregivers in the parenting of their children.

Trauma Informed Care:

  • Uses trauma informed responses to young people and their families.
  • Practices “compassionate accountability” in helping students reach their goals.

Minimum Requirements

  • Ability to communicate effectively, both orally and in writing.
  • Ability to work with a diverse population of individuals by using tact diplomacy and flexibility.
  • Skill in building relationships with students and parents/guardians and navigating concerns.
  • Skill in communicating with educational staff and Hennepin County representatives.
  • Ability to have a flexible schedule to consistently accommodate phone and email inquiries.
  • Works under moderate supervision.
  • Knowledge of adolescent mental and chemical health issues.
  • Awareness of community based mental and chemical health resources.
  • Knowledge of Hennepin County Department of Corrections and Human services systems.
  • Knowledge of Educational resources. Ability for creative problem solving, decision making, independent judgment and negotiating/mediating.
  • Ability to maintain timely and complete case notes.

Education & Experience:

  • Bachelor’s degree in Human Services or related field
  • Two years of experience working with adolescents and families
  • Knowledge of the Education and County Probation & Human Services Systems

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match.

Salary: $40,000-$45,000/yr.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location: Minneapolis, MN
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