Manager of Volunteer Program

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I certify that the answers given herein are true and complete to the best of my knowledge.

I understand that any false statement, misrepresentation or omission of facts on this application may result in the rejection of my application for further employment consideration or my immediate dismissal if discovered subsequent to my employment.

I also authorize the investigation of all statements contained in this application for employment, as may be necessary for a decision. I hereby release all involved entities from any liability related to this investigation or any disclosure made.

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I understand that this is not a contract for employment. Should a job offer be made, I understand that employment is contingent on entering into additional agreements as part of the employment relationship and I acknowledge, unless otherwise defined by applicable law, any employment relationship is “at will”, which means that PPL Inc. or I may terminate my employment at any time, for any reason.

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Accepting Applications Until October 4th, 2019

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

The Manager of Volunteer Program is responsible for the strategic direction, evaluation, and management of PPL’s comprehensive volunteer program. This position works cross-departmentally to incorporate service members, work study students, college interns, and general volunteers into the fabric of the organization. This position is responsible for high-quality, inclusive, and relationship-focused recruitment, training, recognition, and coaching of volunteers.

In 2018, 1,866 volunteers contributed 39,591 volunteer hours to share their skills and expertise to strengthen the community through a wide range of volunteer opportunities with PPL. By contributing their time and talents, they encourage a love of learning in youth, help adults reach the next step in their career, and make a difference in our neighborhoods with beautification projects.

Essential Duties and Responsibilities:

Strategic Direction and Management:

  • Direct all technical components of the volunteer management strategy, including goal setting, regulatory compliance, position development, timelines and streamlined operations; optimize efficiencies and effectiveness.
  • Further PPL’s efforts to expand recruitment and retention of diverse volunteers (persons of color, women, members of the LGBTQ community, and individuals with disabilities).
  • Maintain and grow relationships with local colleges and universities to recruit work study students; manage all contracts and billing.
  • Identify and grow intentional relationships with local stakeholders (corporations, schools, faith communities, service and cultural groups) to create ongoing sources of volunteers and in-kind resources.
  • Oversee group volunteer project strategy (identify, develop, coordinate, and lead groups).
  • Supervise and coach one full-time staff member and interns.
  • Review and revise policies and procedures as necessary; maintain and update volunteer manual annually.
  • Oversee management of volunteer data and develop metrics to analyze trends.
  • Manage professional memberships (ie., MAVA, United Way, HandsOn Twin Cities, MAFEL).
  • Develop and manage budget revenue and expenses.

Recruitment, Placement, and Coaching

  • Identify and attend volunteer recruitment events and opportunities.
  • Manage recruitment, interviewing, hiring, and placement of 50 students annually across PPL (work study, interns, AmeriCorps/VISTA, St. Joseph Worker, etc).
  • Collaborate and meet regularly with program leads to explore and develop positions, projects, and resources to address ongoing and emerging opportunities across the organization.
  • Manage youth internship partnerships (Step-Up, Cristo Rey, Girls Inc. and RightTrack).
  • Foster a welcoming and inclusive environment.
  • Match volunteer skills with programs in collaboration with program leads.
  • Provide high-quality, comprehensive training and support/coaching for volunteer supervisors.
  • Provide on-going, comprehensive volunteer training that best matches volunteer role.
  • Plan and coordinate recognition of volunteers across PPL departments.

Supervisory Responsibilities:

Supervises Volunteer Coordinator (1 FTE). Also, directs and supports the work of interns and volunteers as needed.


Education and Experience:

  • Bachelor’s degree or equivalent education or any similar combination of education and experience; CVA certification a plus.
  • 3-4 years experience in volunteer management, community engagement or related field.
  • Demonstrated experience engaging and participating in Diversity, Equity, Inclusion (DEI) efforts.
  • Demonstrated program management and supervisory experience.
  • Access to a personal vehicle and valid driver’s license required.
  • Ability to work limited, infrequent nights/weekends as needed.

Knowledge and Skills:

  • Effective, respectful and culturally-responsive communication and approach.
  • Strong public speaking and consensus-building skills.
  • Deep understanding of the needs and interests of volunteers.
  • Familiarity with MS Windows, PowerPoint, Excel, and a constituent relationship database platform.
  • Results-driven style, personal accountability, and ability to identify and implement creative approaches.  
  • Maturity and self-confidence to recognize and respect the inherent strengths of PPL and, at the same time, add a fresh perspective and “out of the box” thinking.
  • Excellent interpersonal, written and verbal communication skills.
  • Strong interest and passion for PPL’s mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Application Process;

The process includes an interview, references and a background check for final candidates. Applications will be accepted until the position is filled. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.

Benefits: Benefits will include Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match.

Salary: $58,000-$62,000/yr., DOQ

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location: Minneapolis, MN
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