Front Desk Attendant (Full Time - Overnights)

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Applicants Certification and Agreement -

I certify that the answers given herein are true and complete to the best of my knowledge.

I understand that any false statement, misrepresentation or omission of facts on this application may result in the rejection of my application for further employment consideration or my immediate dismissal if discovered subsequent to my employment.

I also authorize the investigation of all statements contained in this application for employment, as may be necessary for a decision. I hereby release all involved entities from any liability related to this investigation or any disclosure made.

I agree to furnish such additional information and complete such examinations as may be required to complete my employment file. In addition, I agree to complete any required authorization forms for the background checks. I also understand that if offered a job, it will be contingent on the results of a background check, or any other background investigations that are appropriate for and/or required for my position at PPL.

I understand that I have the opportunity to disclose, in advance, any negative information that may be revealed in my final background check report at the time I complete the authorization forms.

If hired, I agree to abide by all the rules and policies of the employer.

I understand that this is not a contract for employment. Should a job offer be made, I understand that employment is contingent on entering into additional agreements as part of the employment relationship and I acknowledge, unless otherwise defined by applicable law, any employment relationship is “at will”, which means that PPL Inc. or I may terminate my employment at any time, for any reason.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

Accepting Applications until 11/1/2019

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

The Front Desk Attendant is responsible for providing safe and responsible support to residents of Downtown View, a new 47 unit PPL development, operating in partnership with YouthLink. Downtown View provides housing for youth, ages 18 – 24 years, who have a history of homelessness and often face other barriers to stability. This is a front desk style position with an emphasis on being an accessible and supportive presence to the residents, while also maintaining the safety and security of the community and the building.

This position provides coverage and front desk duties between the hours of 12:00 AM and 8:00 AM Monday through Friday. The ability to work awake overnights is a requirement of the position. This is a benefit eligible position at 40 regular hours per week.

Essential Duties and Responsibilities:

  • Set up and secure the after hours desk as needed and appropriate
  • Provide security monitoring of the building inside and out, with rounds several times per shift
  • Provide corrective interactions around enforcement of house rules and lease terms
  • Establish and maintain positive relationships with residents to include modeling of appropriate behavior around conflict resolution and social relationships among residents
  • Monitor all guests entering and exiting the building, ensuring they sign-in/out with an ID, recording their destination, and keeping track of the length of visits/overnights
  • Respond appropriately and/or provide assistance with emergency situations and crisis intervention including de-escalation and calling the appropriate authorities, if needed, contacting the appropriate staff or supervisor and interacting with police, fire, and medical personnel as needed
  • Communicate issues and other pertinent details to property management staff in a timely fashion which may include updating the log book, completing incident reports, or direct communication via email or telephone

Minimum Requirements:

  • Self-starter with excellent verbal and written communication skills.
  • Creative problem solving and willingness to take initiative.
  • Strong desire to serve people from diverse cultures, economic and social situations.
  • Experience with youth strongly preferred.
  • Flexible and adaptable to changing needs, situations, and potentially changing duties.
  • Ability to work independently or as a team member.
  • Ability to identify crisis situations and provide and support, including de-escalating potentially volatile situations with ability to understand when it’s appropriate to call local law enforcement.
  • Ability to recognize chemical dependency and other problematic behaviors.
  • Strong sense of personal and professional boundaries.

Minimum Technology Qualifications:

  • Ability to use office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner
  • Ability to use MS Office and Outlook
  • Ability to use the internet and electronic timecard system
  • Ability to us Computer Network (files, drives, and folders)
  • And learn use of security camera and door system software

Education and/or Experience:

  • High School Diploma or GED required;
  • Pursuit of BA/BS degree in related field preferred (additional experience may substitute for education).
  • 1+ years experience in Human Services/Social Work/Education or other closely related fields preferred.

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match.

Salary: $16.00/hr.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location: Minneapolis, MN
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