Services Coordinator

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Applicants Certification and Agreement -

I certify that the answers given herein are true and complete to the best of my knowledge.

I understand that any false statement, misrepresentation or omission of facts on this application may result in the rejection of my application for further employment consideration or my immediate dismissal if discovered subsequent to my employment.

I also authorize the investigation of all statements contained in this application for employment, as may be necessary for a decision. I hereby release all involved entities from any liability related to this investigation or any disclosure made.

I agree to furnish such additional information and complete such examinations as may be required to complete my employment file. In addition, I agree to complete any required authorization forms for the background checks. I also understand that if offered a job, it will be contingent on the results of a background check, or any other background investigations that are appropriate for and/or required for my position at PPL.

I understand that I have the opportunity to disclose, in advance, any negative information that may be revealed in my final background check report at the time I complete the authorization forms.

If hired, I agree to abide by all the rules and policies of the employer.

I understand that this is not a contract for employment. Should a job offer be made, I understand that employment is contingent on entering into additional agreements as part of the employment relationship and I acknowledge, unless otherwise defined by applicable law, any employment relationship is “at will”, which means that PPL Inc. or I may terminate my employment at any time, for any reason.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

Accepting Applications until January 10th, 2020

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

Provide case management and direct service focused on helping participants keep housing (assessment; plan development and monitoring; referrals, and coordination and advocacy with necessary resources and benefits). Use a Person-Centered and Harm Reduction approach to partner with participants from diverse communities. Build positive relationships by meeting regularly with a caseload of families/individuals in their homes or in the community.

Additional responsibilities include:

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs and housing retention barriers.
  • Keep accurate, up to date documentation including but not limited to, goal plans, case notes, incident reports, funder data, support funds, receipts, etc.
  • Connect households to security deposits, furnishings, basic needs and emergency resources.
  • Provide tenancy sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards and driving residents to appointments in personal or PPL vehicle.
  • Work with team and participants to plan and facilitate community building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
  • Coordinate and lead workshops on topics such as housing, financial literacy, employment & technology, parenting, DBT skills, etc.
  • Support the development of positive family relationships and parenting skills.
  • Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc.).
  • Provide and/or facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.
  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.

 Minimum Requirements

  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
  • Strong desire to serve people from diverse cultures, economic and social situations.
  • Experience with people with criminal histories and in criminal justice systems.
  • Ability to work independently.
  • Individual participant engagement, group facilitation, mediation, and interpersonal skills.
  • Ability to communicate and share information with team members.
  • Ability to recognize and address chemical dependency and other problematic behaviors.
  • Access to reliable transportation.
  • Maintain professional communications with program participants, co-workers and others.
  • High level of personal and professional integrity, include ability to maintain confidentiality.
  • Maintain professional communications/boundaries with program participants, co-workers and others.
  • Provide information on assigned functions and meet deadlines.
  • Ability to provide Somali interpretation a bonus.
  • Perform related administrative tasks or other duties as assigned or directed.

Education & Experience

  • Prefer Bachelor’s Degree in Human Services, Social Work, or related field, but Associates Degree and experience with the target population may be considered as a substitute for some education. 
  • 3-4  year experience in providing services to individuals or families with behavioral health challenges and/or in a supportive housing environment.
  • Ability to use office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine; MS Suites including MS Word, Outlook, and Excel; and database software including Apricot.

Benefits: Benefits will include Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match.

Salary: $19.23-$20.67/hr., DOQ

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.   

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


Location: Minneapolis, MN
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