Front Desk Attendant- Part-Time
Accepting Applications until filled
Who We Are
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.
The Front Desk Attendant is responsible for providing safe and responsible support to residents of Downtown View, a new 47 unit PPL development, operating in partnership with YouthLink. Downtown View provides housing for youth, ages 18 – 24 years. This is a front desk style position with an emphasis on being an accessible and supportive presence to the residents, while also maintaining the safety and security of the community and the building.
This position provides coverage and front desk duties between the hours of Sat 4p-10p and Sun 4p-8p with the flexibility to work more hours as needed. The ability to work awake overnights is a requirement of the position. Shifts will likely be 4 or 8 hours, and we are hoping to offer scheduling that is somewhat flexible. This is a benefit-eligible position at 12+ hours per week.
Essential Duties and Responsibilities:
- Set up and secure the after hours desk as needed and appropriate.
- Provide security monitoring of the building inside and out, with rounds several times per shift.
- Provide corrective interactions around enforcement of house rules and lease terms.
- Establish and maintain positive relationships with residents to include modeling of appropriate behavior around conflict resolution and social relationships among residents.
- Monitor all guests entering and exiting the building, ensuring they sign-in/out with an ID, recording their destination, and keeping track of the length of visits/overnights.
- Respond appropriately and/or assist with emergencies and crisis intervention including de-escalation and calling the appropriate authorities, if needed, contacting the appropriate staff or supervisor and interacting with police, fire, and medical personnel as needed.
- Communicate issues and other pertinent details to property management staff in a timely fashion which may include updating the logbook, completing incident reports, or direct communication via email or telephone.
- Self-starter with excellent verbal and written communication skills.
- Creative problem solving and willingness to take initiative.
- Strong desire to serve people from diverse cultures, economic and social situations.
- Experience working with youth strongly preferred.
- Flexible and adaptable to changing needs, situations, and potentially changing duties.
- Ability to work independently or as a team member.
- Experience identifying crises and providing and support, including de-escalating potentially volatile situations with the ability to understand when it’s appropriate to call local law enforcement.
- Able to recognize chemical dependency and other problematic behaviors.
- Strong sense of personal and professional boundaries.
A detailed job description is available upon request or when selected for the next phase of the hiring process.
Minimum Technology Qualifications:
- Ability to use office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner
- Ability to use MS Office and Outlook
- Ability to use the internet and electronic timecard system
- Ability to us Computer Network (files, drives, and folders)
- And learn the use of security camera and door system software
Education and/or Experience:
- High School Diploma or GED required;
- The pursuit of BA/BS degree in related field preferred (additional experience may substitute for education).
- 1+ years experience in Human Services/Social Work/Education or other closely related fields preferred.
Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.
Schedule: Sat 4p-10p and Sun 4p-8p. Flexibility to work other shifts as needed.
The process includes phone screens and in-person interviews, reference, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Qualified candidates can apply online via this link https://www.ppl-inc.org/careers. Include a cover letter and resume.
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.