Housing First Case Manager (2 Openings)

Minneapolis, MN

Accepting applications until filled.

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary

PPL is in search of a Housing First Case Manager for our Single Adult Supportive Housing team. This position provides direct service case management with a focus on helping participants find and keep housing.

The ideal candidate will have experience providing housing case management (assessment, plan development, and monitoring; referrals; coordination and advocacy with necessary resources and benefits), housing tenancy support, and direct service. The preferred candidate will use a person-centered, harm reduction, and housing-first approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. 

Now is a great time to join our growing and passionate Supportive Housing team as we work to strengthen resident stability through supportive services.

This is an excellent opportunity for a BSW or MSW candidate looking to gain practice hours and free supervision toward their license requirements. 

Job duties and responsibilities include:

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs, and housing retention barriers.
  • Keep accurate, up-to-date documentation including but not limited to, goal plans, case notes, incident reports, funder data, monthly orders, receipts, etc.
  • Collaborate with the Housing Coordinator to support participants through the housing application process and provide transition services as they prepare to move in and set up a home.
  • Connect households to security deposits, furnishings, basic needs, and emergency resources.
  • Provide tenancy-sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Visit and inspect participant apartments monthly to ensure that they are adequately maintained.
  • Assist with the housing recertification process.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants in maintaining or increasing income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
  • Work with the team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the broader community. Help residents build social support with family, peers, neighbors, etc.
  • Provide and facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.
  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.

A detailed job description is available upon request or selection for the next phase of the hiring process.


Supervisory Responsibilities:

This position does not supervise others


Education and Experience:

  • AA Degree in Human Services, Social Work, or related field, and experience with target population may be considered as a substitute for some education. Bachelors Degree preferred. 
  • 2-3 years experience in providing services to individuals or families with behavioral health challenges and or in a supportive housing environment. Prefer experience in housing search and placement and the Housing-First approach.
  • A self-starter with excellent verbal and written communication skills and the ability to work as part of a team.
  • Able to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
  • Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.
  • Excellent group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Efficiently coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
  • Maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Must have a valid driver’s license, a good driving record, proof of insurance, and a reliable vehicle.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus.



We know that employee health and well-being matters, so take care of your loved ones and yourself with PPL-sponsored health & dental insurance, employer-paid short & long-term disability insurance, life insurance, and paid parental leave.  Voluntary life insurance; Health Savings Account (HSA.) or Flexible Spending Account (FSA.); PTO. & Paid Holidays. 403(b) retirement plans with employer match; well-being programs, summer half-day Fridays; and an impactful presence in an organization that makes a difference in many lives.

Salary/Wage: $19.23 - $21.63/hr., DOQ

Flexibility for some remote work is available during COVID-19, but you may need to go on-site from time to time. Safety measures are in place at all PPL sites.


Application Process:

Qualified candidates can apply online via this link https://www.ppl-inc.org/careers. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.