Senior Director of Property Management

Minneapolis, MN

Accepting Applications until the position is filled.

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.


Job Summary

PPL is looking for an experienced property managementprofessional to take its property management operation in an innovative andexpanded direction. The Senior Director of Property Management is responsiblefor providing strategic direction to and supervision of property managementoperations across PPL’s portfolio of 1600 units of affordable housing and isresponsible for ensuring PPL’s housing provides a positive resident experience,meets owners’ objectives, and is compliant with regulatory requirements. The Senior Director of Property Management must maintain a close workingrelationship with the Asset Management, Resident Services, and Real Estate Developmentin fulfilling these accountabilities. 

The ideal candidate will bring a results-drivensolutions-focused style, personal and team accountability, and skills toidentify and implement creative approaches to develop a strong propertymanagement team. The Senior Director of Property Management is part of PPL’sSenior Leadership team.

Essential Duties and Responsibilities: 

Property Oversight

  • Monitor property conditions on a consistent basis, including (among other factors) maintenance of building systems and structures, appearance, adherence to capital improvement plans; resident satisfaction and overall lease compliance; curb appeal.
  • Review and follow up on all third-party property inspections
  • Advise Owner/Asset Manager of all unbudgeted, needed expenditures to maintain properties in the best conditions possible.
  • Responsible for managing departmental strategic and annual planning, goal, and work plan development.  Define strategies and goals for the growth and success of the entire department.
  • Define and implement work plans to achieve property and department goals determined by department management, and advise department management regarding opportunities and constraints on daily operations.
  • Report to PPL administration and Board as required or requested.
  • Ensure risk management policies and procedures are implemented, updated as necessary, and followed by departmental staff.
  • Develop and maintain organizational relationships with internal and external stakeholders and partners.
  • Support resident services strategies and programs, including Supportive Housing.
  • Develop and maintain positive working relationships and demonstrate appropriate conflict management and resolution skills with residents, vendors and contractors, and all other professional contacts.

Compliance Oversight

  • Assure that all Owner’s/Manager’s Compliance reporting is completed and filed in a timely way.
  • Maintain all necessary records for first-year files of tenant income certification and all subsequent files as needed.
  • Assure that all Income Certifications are completed in a timely and accurate manner.

Personnel Management

  • Manage department staffing; recommend hiring and discharge of personnel to Vice President of  Housing Stability and Human Resources;
  • Supervise, develop, and coordinate training of department personnel; monitor overall performance of staff and workgroups and address personnel issues and concerns, with the support of Human Resources.
  • Plan for staff recruitment and development strategies.
  • Coordinate development and implementation of a departmental technology plan, including among other things, Yardi software, telephones, and computer equipment.
  • Provide overall leadership to the Property Management Department.

Financial Analysis and Reporting

  • Review and analyze variance and trend analyses prepared by Divisional Accountant; prepare reports on property and department financial performance to PPL Leadership and governance bodies.
  • Assure that all reporting of financial results to third parties is accurate and timely.
  • Propose and implement strategies for overcoming or minimizing negative variances, making management plan adjustments as year-to-date results would indicate.

Strategic Planning and Departmental Management

  • Responsible for managing departmental strategic and annual planning, goal, and work plan development.  Define strategies and goals for the growth and success of the entire department.
  • Define and implement work plans to achieve property and department goals determined by department management, and advise department management regarding opportunities and constraints on daily operations.
  • Report to PPL administration and Board as required or requested.
  • Ensure risk management policies and procedures are implemented, updated as necessary, and followed by departmental staff.

Relationship Management

  • Develop and maintain organizational relationships with internal and external stakeholders and partners.
  • Support resident services strategies and programs, including Supportive Housing.
  • Develop and maintain positive working relationships and demonstrate appropriate conflict management and resolution skills with residents, vendors and contractors, and all other professional contacts.
  • Perform all functions professionally, treating any individual involved in an assigned task with respect and in a manner that demonstrates the ability to effectively address issues.
  • Work effectively and respectfully with individuals, without regard to race, color, creed, religion, national origin, marital status, political affiliation, sexual orientation, status with regard to public assistance, membership or activity in a local commission, disability, sex, and/or age.

Overall, observe the letter and spirit of PPL’s mission, policies, and procedures; manage confidential matters appropriately; practice non-discriminatory behavior in the workplace; conduct duties in a safe manner and in conformance with safety policies and procedures.


Supervisory Responsibilities

  • Will be responsible for managing direct reports including Director of Compliance, Facilities Director, Regional Managers, and Operations Manager.


Qualifications and Credentials

  • Proficient in spreadsheet and accounting software (Yardi, Excel, and Word).
  • Strong written and oral communication skills.
  • Financial analysis skills.
  • Knowledge of real estate, affordable housing financing, and compliance.
  • Familiarity with low-income housing funding programs, regulations, and requirements, including HUD programs, HOME and CDBG funding, Homeless programs. 
  • Familiarity with operating subsidy programs.

Educational & Experience

  • BA/BS degree in Housing, Real Estate, Business Management, or related field (additional education may substitute for experience).
  • 5 - 8 years experience in property management.
  • 5-8 experience leading a team of leaders.  
  • Comfortable working across the organization and building relationships with external partners.                               


Benefits:

We know that employee health and well-being matters, so take care of yourself with PPL-sponsored health & dental insurance, employer-paid short & long-term disability insurance, life insurance, and paid parental leave.  Voluntary life insurance; Health Savings Account (H.S.A.) or Flexible Spending Account (F.S.A.); P.T.O. & Paid Holidays. 403(b) retirement plans with employer match; well-being programs, summer half-day Fridays; and an impactful presence in an organization that makes a difference in many lives.


Salary:$100,000 - $110,000/yr. DOQ 

Flexibility for some remote work is available during COVID-19, but you may need to go on-site from time to time. Safety measures are in place at all PPL sites.


How to Apply:

Qualified candidates can apply online at www.ppl-inc.hiringthing.com with a cover letter and resume. The hiring process includes phone screens and virtual/ in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Send questions about the position to hr@ppl-inc.org.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.