Program Supervisor- Family Supportive Housing

Minneapolis, MN

Accepting applications until filled

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary

PPL has a full-time opportunity for an outstanding Program Supervisor to join its Family Supportive Housing team. This position is responsible for staff supervision, team leadership, and provision of some case management services within our Family Supportive Housing Program. Case Management responsibilities focus on supporting Family Support Housing participants to maintain housing and make progress towards goals through case management and direct service (assessment; plan development and monitoring; referrals, and coordination and advocacy with necessary resources and benefits).  This position uses a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and mental health challenges. 

The preferred Program Supervisor is comfortable and has experience working with persons with various mental health challenges ranging from low to severe needs. In this role, you will supervise the North Minneapolis Family Supportive Housing team as they manage their caseloads. Crisis management skills, including experience with domestic violence, community violence, chemical use, and mental health, are essential for success in this role.  

This is an excellent opportunity for a BSW or MSW candidate looking to gain practice hours and free supervision toward their license requirements. 

Do you have experience and are passionate about supporting families in the North Minneapolis area to overcome barriers, work toward stability, and meet their individual goals? We will love to talk with you.        


Essential Duties and Responsibilities: 


  • Hire, train, supervise and support Family Services Coordinators and Children and Youth Services Coordinators to maintain quality and consistency within the program, encourage staff growth and development.
  • Promote an inclusive, diverse, culturally competent, and respectful work environment.
  • Work in collaboration with staff on participant situations.  Review and consult regularly regarding service provision for participants.  Model person-centered responses.  Provide support and back up to the staff as needed.
  • Complete performance evaluations and provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
  • Facilitate positive teamwork. Identify needs for training and case consultation.  Develop and support best practices and standards of service (including person-centered, housing first, harm reduction models).
  • Respond as needed to after-hours emergencies or incidents.
  • Participate in training on Mental Health First Aid, DBT skills, etc, and coach team on utilizing those skills.

Program Management

  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL and Resident Services committees, and organization-wide meetings.
  • Support collaboration with property managers, community resources, and other partnerships.
  • Assist with budgeting, fundraising, financial, and strategic planning needs of the program. Assist Program to pilot new technologies to enhance service delivery.

Direct Services

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs,      and housing retention barriers.
  • Keep accurate, up-to-date documentation including but not limited to, goal plans, case notes, incident reports, funder data, receipts, etc.
  • Support participants through the housing application process and provide transition services as they prepare to move in and set up a home.
  • Connect households to security deposits, furnishings, basic needs, and emergency resources.
  • Provide tenancy-sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Visit and inspect participant apartments monthly to ensure that they are properly maintained.
  • Assist with the housing recertification process.
  • Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the participant’s self-sufficiency.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
  • Work with team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
  • Provide and/or facilitate translation and interpreting services.
  • Coordinate workshops with the team on topics such as housing, financial literacy, employment & technology, parenting, etc.
  • Support the development of positive family relationships and parenting skills. 
  • Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc).
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders. 

Supervisory Responsibilities:

Supervise 2 Family Services Coordinators and 1 Children and Youth Services Coordinator. May supervise interns. 

Minimum Requirements

  • Bachelor’s Degree in Human Services, Social Work, or related field.  Associates Degree and significant experience with the target population may be considered as a substitute for some education. 
  • 4 – 6 years of experience in providing services to individuals or families with behavioral health challenges and in a supportive housing environment.
  • Experience in supervising and leading others.
  • Self-starter with excellent verbal and written communication skills.
  • Must have a valid driver's license, a good driving record, proof of insurance, and a reliable vehicle.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Experience providing strength-based case management, direct service, and developing supportive housing service plans.
  • Ability to respond to the unique cultural, economic and social needs and resources of participants, using these unique resources to meet their goals.
  • Ability to use Apricot or other database systems. 

 A detailed job description is available upon request or selection for the next phase of the hiring process.


Benefits: We know that your health and well-being matter, so take care of yourself and your family with PPL-sponsored health & dental insurance, employer-paid short & long-term disability insurance, life insurance, and paid parental leave.  Voluntary life insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays. 403(b) retirement plans with employer match; well-being programs, summer half-day Fridays; and an impactful presence in an organization that makes a difference in many lives.


Salary: $46,000.00-$52,000.00/Yr., DOQ


Temporary remote work is available during COVID-19, but you may need to go on-site from time to time. Safety measures are in place at all PPL sites.

How to Apply: Qualified candidates can apply online via this link Include a cover letter and resume. Our hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Questions about this and other PPL jobs can be sent to 


PPL is an EEO/AA employer. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.  
PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.