Family Service Coordinator
Accepting applications until filled.
Who We Are
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.
The Family Service Coordinator will provide case management and direct service focused on helping participants find and keep housing (assessment; plan development and monitoring; referrals, and coordination and advocacy with necessary resources and benefits). Use a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. Build positive relationships by meeting regularly with a caseload of families/individuals in their homes or in the community.
The preferred Family Services Coordinator is comfortable and has experience working with persons with various mental health challenges ranging from low to severe needs. In this role, you will conduct 1:1 scheduled meetings with participants to support them to meet their goals. Crisis management skills, including experience with domestic violence, community violence, chemical use, and mental health, are essential for success in this role.
We will love to speak to you if you have experience and are passionate about supporting families in the Minneapolis or St. Paul area to overcome barriers, work toward stability, and meet their individual goals.
This is an excellent opportunity for an experienced BSW or MSW candidate to gain practice hours and free supervision toward their license requirements.
Work Schedule: Mon-Fri - 40 hours per week, 1 evening per week
Job duties and responsibilities include:
- Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs and housing retention barriers.
- Keep accurate, up to date documentation including but not limited to, goal plans, case notes, incident reports, funder data, support funds, receipts, etc.
- Support participants through the housing application process and provide transition services as they prepare to move-in and set up a home.
- Connect households to security deposits, furnishings, basic needs and emergency resources.
- Provide tenancy sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
- Visit participant’s apartments regularly to ensure that they are properly maintained.
- Assist with the housing recertification process.
- Utilize skills and community resources to provide crisis prevention and intervention.
- Support strategies to promote neighborhood, apartment building, and personal safety.
- Support participant health and wellness through connections to physical, mental health, and recovery resources.
- Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
- Help participants navigate transportation needs, including access to bus tokens, gas cards and driving residents to appointments in personal or PPL vehicle.
- Work with team and participants to plan and facilitate community building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
- Coordinate and lead workshops on topics such as housing, financial literacy, employment & technology, parenting, DBT skills, etc.
- Support the development of positive family relationships and parenting skills.
- Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc).
- Provide and/or facilitate translation and interpreting services.
- Communicate and coordinate services with all team members and other needed internal and external stakeholders.
- Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
Education and Experience:
- Prefer Bachelor’s Degree in Human Services, Social Work, or related field, but Associates Degree and experience with the target population may be considered as a substitute for some education.
- 3-4 years experience in providing services to individuals or families with behavioral health challenges and/or in a supportive housing environment.
- Self-starter with excellent verbal and written communication skills.
- Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
- Experience with case management or developing supportive housing service plans.
- Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.
- Ability to provide crisis intervention and support.
- Strong group facilitation, mediation, interpersonal, organizational and outreach skills.
- Ability to efficiently coordinate, track and complete multiple tasks as well as adjust to changing priorities.
- Ability to work independently and as a team member.
- Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
- Must have a valid driver’s license, a good driving record, proof of insurance and a reliable vehicle.
- Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus.
- Ability to provide Somali interpretation a bonus.
- Must be fully vaccinated for COVID-19
A detailed job description is available upon request or when selected for the next phase of the hiring process.
Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.
Salary: $19.23-$21.63/hr; DOQ
A hybrid remote/in-person model will be used during the COVID-19 pandemic. COVID-19 vaccinations, or an approved medical or religious exemptions, are required upon start date.
How to Apply:
Qualified candidates can apply online. Include a cover letter and resume. The process includes phone screens and in-person interviews, reference, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve, those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm all newly hired employees' identity and employment authorization.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations