Supportive Housing Case Manager

Minneapolis, MN

Accepting Applications until Filled

Who We Are  

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

Job Summary

Provide case management and direct service focused on helping participants find and keep housing (assessment; plan development and monitoring; referrals, and coordination and advocacy with necessary resources and benefits). Use a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. Build positive relationships by meeting regularly with a caseload of families/individuals in their homes or in the community.

This is an excellent opportunity for a BSW or MSW candidate looking to gain practice hours and free supervision toward their license requirements. 

Essential Duties and Responsibilities: 

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify plans to reflect current goals, needs, and housing retention barriers.
  • Keep accurate, up-to-date documentation including but not limited to, goal plans, case notes, incident reports, funder data, monthly orders, receipts, etc.
  • Collaborate with the Housing Coordinator to support participants through the housing application process and provide transition services as they prepare to move in and set up a home.
  • Connect households to security deposits, furnishings, basic needs, and emergency resources.
  • Provide tenancy-sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Visit and inspect participant apartments monthly to ensure that they are properly maintained.
  • Assist with the housing recertification process.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards,      and driving residents to appointments in personal or PPL vehicle.
  • Work with team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
  • Provide and/or facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.
  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.

Additional Tasks and Responsibilities:

  • Answer and route telephone calls and miscellaneous questions from employees, participants, and the general public.
  • Support PPL work and mission by accepting assignments for special projects, committees, etc.
  • High level of personal and professional integrity, including the ability to maintain confidentiality.
  • Maintain professional communications/boundaries with program participants, co-workers, and others.
  • Provide information on assigned functions and meet deadlines.
  • Perform related administrative tasks or other duties as assigned or directed.

Supervisory Responsibilities:

Will not be responsible for supervision.

Qualifications & Credentials Include:

Ability to use:

  • Office equipment includes telephone, smartphone, voicemail systems, copier, printer, scanner, and fax machine.
  • MS Word, Outlook, and Excel
  • The Internet and electronic timecard system
  • Computer Network (files, drives, and folders)
  • Apricot or other database systems

Additional Requirements:

  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
  • Experience with case management or developing supportive housing service plans.
  • Ability to provide crisis intervention and support.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Ability to efficiently coordinate, track and complete multiple tasks as well as adjust to changing priorities.
  • Ability to work independently and as a team member.
  • Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Must have a valid driver’s license, a good driving record, proof of insurance, and a reliable vehicle.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus.
  • Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.

A detailed job description is available upon request or when selected for the next phase of the hiring process.

Education and/or Experience:

  • Bachelor’s Degree in Human Services, Social Work, or related field is preferred, however, an Associates Degree and experience with the target population may be considered as a substitute for some education. 
  • 3-4 years experience in providing services to individuals or families with behavioral health challenges and/or in a supportive housing environment.

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives. 

Salary: $20.50-$21.85 Hr., DOQ

A hybrid remote/in-person model will be used during the COVID-19 pandemic.

How to Apply:  

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. 

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. 

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.