Supportive Housing Case Manager
Accepting applications until filled.
Who We Are
Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.
PPL is in search of a Supportive Housing Case Manager for its Resident Services- Single Adult Supportive Housing team. This position provides direct service case management with a focus on helping participants find and keep housing.
The ideal candidate will have experience providing case management (assessment, plan development, and monitoring; referrals; coordination and advocacy with necessary resources and benefits), housing tenancy support, and direct service. The preferred candidate will use a person-centered, harm reduction, and housing-first approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges.
Now is a great time to join our growing and passionate Resident Services team as we work to strengthen resident stability through supportive services.
Job duties and responsibilities include:
- Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs, and housing retention barriers.
- Keep accurate, up to date documentation including but not limited to, goal plans, case notes, incident reports, funder data, monthly orders, receipts, etc.
- Collaborate with the Housing Coordinator to support participants through the housing application process and provide transition services as they prepare to move-in and set up a home.
- Connect households to security deposits, furnishings, basic needs, and emergency resources.
- Provide tenancy-sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
- Visit and inspect participant apartments monthly to ensure that they are adequately maintained.
- Assist with the housing recertification process.
- Utilize skills and community resources to provide crisis prevention and intervention.
- Support strategies to promote the neighborhood, apartment building, and personal safety.
- Support participant health and wellness through connections to physical, mental health, and recovery resources.
- Assist participants in maintaining or increasing income through benefits assistance or involvement with volunteering, education, and employment activities.
- Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
- Work with the team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the broader community. Help residents build social support with family, peers, neighbors, etc.
- Provide and facilitate translation and interpreting services.
- Communicate and coordinate services with all team members and other needed internal and external stakeholders.
- Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
A detailed job description is available upon request or when selected for the next phase of the hiring process.
This position does supervise others
Education and Experience:
- Prefer Bachelor’s Degree in Human Services, Social Work, or related field, but Associates Degree and experience with target population may be considered as a substitute for some education.
- 3-4 years’ experience in providing services to individuals or families with behavioral health challenges and or in a supportive housing environment. Prefer experience in housing search and placement.
- A. Self-starter with excellent verbal and written communication skills and ability to work as part of a team.
- Able to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
- Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.
- Excellent group facilitation, mediation, interpersonal, organizational, and outreach skills.
- Efficiently coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
- Maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
- Must have a valid driver’s license, a good driving record, proof of insurance, and a reliable vehicle.
- Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus.
Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.
Salary/Wage: $41,000.00 - $44,0000.00/yr., DOQ
The process includes phone screens and in-person interviews, reference, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Qualified candidates can apply online via this link https://www.ppl-inc.org/careers. Include a cover letter and resume.
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.